Frequently Asked Questions

FAQ

Your questions, answered simply

Get clear answers about our services, process, and support.
Explore the details that matter to your business.

What services does Nextware offer?

Nextware builds modern, responsive websites with clean UI/UX, scalable structures, and custom feature development. Services include new site builds, redesigns, CMS configuration, performance optimization, security-minded coding, data-ready integrations, and ongoing maintenance for long-term reliability. All projects follow a structured cost and workflow model to ensure stability and consistent quality.

Who are your typical clients?

Nextware supports individuals, startups, small businesses, creative professionals, and organizations that need affordable yet professional digital builds. Our work ranges from simple informational sites to fully integrated business websites with interactive features and ongoing support.

‍

Do you offer rush work?

Rush timelines incur a standard +20% modifier to account for overtime, accelerated coordination, and reduced buffer for QA or creative iteration.

How is pricing determined?

Most projects use fixed-cost tiers based on complexity and labor time, unless using a retainer for maintainence work. Prices may adjust slightly for rush work, expanded scope, or technology-driven R&D. Discounts may apply for reuse of internal tools or nonprofit work. All formulas, adjustments, and cost logic can be made transparent in each quote.

Do you offer discounts?

Discounts may apply for:

Nonprofits
Pilot projects
Major efficiency gains where labor is significantly reduced

Discounts are typically 5–10%, applied without changing the core revenue distribution model. Please contact Nextware and ask about your eligibility before receiving your initial quote.

Can you integrate tools like dashboards, booking systems, or analytics?

Yes. Custom integrations are one of Nextware’s core services. Whether you need dynamic dashboards, booking tools, calculators, automated workflows, or API integrations, these features can be built into your system or added later as your business grows.

Do you maintain and repair websites you didn’t originally build?

Yes. Maintenance retainers apply equally to new and existing websites. The team performs code audits, updates dependencies, improves layout errors, reinforces security, and adds incremental improvements as needed. Updates can be handled weekly, with priority tasks such as security, broken links, expired dependencies, and content changes addressed within the retainer hours. Larger feature updates may be added as new scoped items.

Do you redesign websites built by other agencies or freelancers?

Yes. Many clients begin with a site that doesn’t match their brand, doesn't scale well, or wasn’t built with long-term structure in mind. Redesign services modernize layout, improve navigation, enhance clarity, reorganize content, and create a more polished and cohesive user experience.

Is a consultation required to start a project?

Yes. Consultations ensure your project receives the right solution and prevent unnecessary spending. They’re free, 30 minutes long, and available as many times as needed. This conversation clarifies your goals and produces a tailored plan before any work begins.

How will I communicate with the project developer?

Communication is handled through a central Project Lead. You can request to receive scheduled updates, preview milestones, and change documented deliverables. Channels can include email, a shared workspace, or project management tools depending on your preference.

What if I don’t know exactly what I need yet?

Discovery sessions help clarify your goals, audience needs, content structure, and feature requirements. Whether you need a simple informational presence or a fully interactive system, the scope is shaped collaboratively before any pricing is finalized. If you still need some assistance, Nextware offers a complete UX design plan, which includes several iterations to match your needs.

What happens if I want to adjust the project scope?

Scope expansion is allowed and priced using structured modifiers (typically +10–25% depending on complexity). Adjustments should be documented clearly before work continues.

What happens if my project needs additional features later?

Discounts may apply for:

Nonprofits
Pilot projects
Major efficiency gains where labor is significantly reduced

Discounts are typically 5–10%, applied without changing the core revenue distribution model.

Do I own the website after it’s completed?

Yes. All website files, designs, and code built specifically for your project belong to you. You have full rights to use, edit, or expand your website as your business grows. Any third-party services used in your site (hosting, plugins, APIs, external platforms) remain governed by their own licensing terms.

Intellectual property is still maintained by Nextware, which means your website cannot be resold, repackaged, or redistributed as a commercial template or product.

Do you offer ongoing support after the project is done?

Yes. Many clients choose ongoing repair and maintenance to keep their site secure, stable, updated, and performing well over time. Support can include content updates, feature additions, UI refinements, or structural improvements as your business evolves.

Will my website work on mobile devices?

Yes, mobile responsiveness is included in every build. Your layouts, spacing, components, and user flows are optimized for phones and tablets so the site feels polished and consistent across all screen sizes.

How long does a typical project take?

Timelines depend on scope and feature complexity. Starter builds generally finish more quickly, while Standard and Advanced builds require additional time to structure, design, and refine. You’ll receive a realistic timeline before work begins, along with ongoing updates as the project progresses.

Before you build, get the full picture.

Your questions, answered simply

Didn't find the answer you were looking for?

Start your project with us

Email

Text or Call

Location